Company: Aafiyat Store Sdn. Bhd.
Location: Bangi, Selangor
Min. Qualification: Bachelor Degree
As a Store Operation & Performance Executive you are responsible to monitor every store outlet (individual and by area) daily operation and monthly performance include sales, SOP compliance, customers complaint and other related issue involve outlet. Master in Store Performance Manual and SOP to make sure all outlet up to Aafiyat Standard. You required to have a good communication skill and can build a good relation with outlets.
Essential Job Responsibilities:
• Manage store operation include sales performance, SOP compliance, provide staff training and able to solve daily operation issue on ground.
• Provide and analyse monthly outlet performance report.
• Prepare proposal to increase outlet performance.
• Collaborate with product and marketing exect and other department in order to make sure marketing activities been implement on ground (BTL/TTL) and implement operation strategy to meet quality and customer service standard.
• Make sure all outlet complies with local government requirement such as licence PBT, DBKL, KPDNHEP and KKM regulation.
• Monitor payment by by outlet on royalty, AMP, training fees and other related fees to ASSB
• Able to motivate outlet team to improve their performance.
• Provide legal, HR and finance advice to outlet, and able to communicate with related division from Aafiyat Group in order to support outlet operation need.
• Address and able to take action on complains from outlet and customer
• Monitor ordering, supply chain and system running from HQ to outlet and make sure smooth operation run at every layer.
• Manage audit schedule with audit team and get outlet prepare on that at all time.
• Take over new outlet from BD team. Make sure all outlet facility meets standard requirement before operation start.